Retail Pet Store Associate -Customer Service and Pet Care
(Team Member)
Flexible Scheduling | Growth Opportunities
At Pet Supplies Plus, pets aren’t just pets—they’re family. And helping pet parents take great care of them? That’s kind of our thing.
If you’re the type of person who notices when a dog needs a better food option—or just enjoys helping your neighbors and their pets—you might fit right in here!
Benefits & Perks
- Flexible scheduling
- Employee discounts (your pets are about to get spoiled)
- Pay increases and pet care training programs
- Promotion-from-within culture
Safety & Support
- Safety-first environment for pets and team members
- Team-based environment where everyone supports each other
- Ongoing training to build product knowledge and pet care confidence
What You’ll Do
- Greet neighbors with a friendly, pawsitively passionate attitude
- Help a new puppy parent pick the right food—or help a regular find exactly what they always forget the name of
- Make thoughtful product recommendations based on each pet’s needs
- Operate the POS system, process transactions, and handle returns
- Promote store specials, loyalty programs, and current offers
- Stock shelves, manage inventory, and keep displays organized
- Lift and stock bags of pet food and supplies (yes, some of them are heavy)
- Assist pet parents with self-wash stations and explain the process
- Restock bathing supplies and keep the store clean and welcoming
- Provide occasional services like walk-in nail trims (training provided)
What You Bring
- Strong customer service and communication skills
- Comfortable working in a fast-paced retail environment, especially on weekends
- Willingness to learn about pet nutrition, products, and care
- Reliable, team-oriented mindset
- Ability to lift, stock, and stay on your feet for extended periods
- Availability for evenings, weekends, and holidays
What Makes You Stand Out
- Experience in retail, customer service, or pet care
- Confidence talking with customers and making recommendations
- A genuine interest in animals (bonus if you already have strong opinions about dog food)
- Ability to stay organized and handle multiple tasks at once
Grow With Us
This role is an opportunity to build real knowledge in pet care, develop customer service skills, and grow into leadership or specialized roles within the store. If you enjoy helping people, working with pets, and being part of a friendly, neighborhood-focused team, we’d love to meet you!
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
Who is Pet Supplies Plus?
The "plus" is us, i.e., the people of our over 700+ stores, 2 distribution centers and Michigan-based headquarters. As the nation's largest independent pet store, we've made it our mission to make life easier for pet parents and to create opportunities that make life better for our team members. While pets inspire us, it's our inclusive work environment and collaborative culture that drive us.
How We Vibe
Do you believe no pet can be too pampered? Then you're probably one of us. As a company, our dedication to the furry, feathered, scaly and finned can be summed up by four core values we call our "Paw Print." This is our blueprint for success at Pet Supplies Plus and it's based on the idea that every team member should be neighborly, petcentric, trustworthy and knowledgeable.
This location is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner hiring team. Each PSP franchised business is solely and exclusively responsible for determining local hiring decisions, compensation, benefits, and other terms of employment. You acknowledge that if you are offered employment at a PSP franchised business, your sole and exclusive employer is the local franchise business that hired you, not PSP Franchise Operations. PSP Franchise Operations does not participate in any local employment decisions or practices within its franchised businesses. All inquiries about employment should be made directly to the franchise location.
